We provide basic first aid (at the skill and comfort level of both the provider and recipient) on a walk-in basis, and also roam the entire event space to respond to safety incidents and proactively look for potential issues. We also serve as the main liaison between MAGFest and our contracted onsite medical responders.

Background: Skills or background in emergency response, medical/healthcare, first aid and/or counseling are highly preferred, but not a requirement. Above all, our volunteers need to be able to keep a cool head, be respectful of people's right to privacy, and willing to encounter and assist with medical emergencies. Must be able to be on one’s feet for long periods of time.

New volunteers will be assigned a trainer for one or more shifts in order to assess their skill level and ensure they have adequate skills and experience to work on their own.

Responsibilities:

• Work in a team of two and roam the entire event space looking for safety issues and people in need of assistance.

• Provide assistance when possible, radio for additional help if necessary.

• Respond to incidents when dispatched via radio.

Contact: publicsafety@magfest.org

MAGFest's load in and load out are hectic times, and we need people who are able to drive our rented 26-foot box trucks.

Background: Prior experience with driving large vehicles or packing and strapping down pallets. Warehouse experience preferred.

Responsibilities: Truck drivers will assist with the loading and unloading of their assigned vehicle, and will be responsible for ensuring that pallets are properly secured for transport. They will drive between our warehouse located in Beltsville, MD, on local roads and highways to the Gaylord, and will need to back the truck to a loading dock. They'll also need to be able to do this in reverse once the event is over!

Contact: logistics@magfest.org

Mediatron streams and records the main concert hall performances at MAGFest. This job has two areas of focus, and we're looking for people who can do either or both: Live broadcast mixing for the Twitch feed so that the online audience hears a good mix, and post-production work on the recording to cleanup the mix so that the final video that gets posted to YouTube holds up for posterity.

Background: Minimum 2 years experience mixing music from multiple sources either live or in a DAW. Preferred experience with a multi channel digital mixer (we will show you how to work the board we use)

Broadcast Responsibilities: Be present at soundcheck for acts in order to set levels and channel assignments, and mix the act during their performance for Twitch.

Post Mix Responsibilities: Create a mixdown with recorded elements (stems) from the performance in case of technical errors with live stream recording, and to optimize the overall quality for the final video upload to YouTube.

Contact: mediatron-heads@magfest.org

Mediatron records all Panels content that happens at the event, which is then uploaded to YouTube. The objective of this job is to ensure that each individual panel is recorded properly so that they are viewable for anyone to watch afterward.

Background: No experience required, Mediatron gear is very easy to use, and training will be provided.

Responsibilities: Manage the camera recording in each panel room for the duration of each Panels event. This includes starting/stopping the recording before/after each Panel, framing the shot so that relevant content and details on the stage are easy to see, making sure audio is being captured properly in-camera, and swapping out memory cards before they fill up.

Contact: mediatron-heads@magfest.org

Help maintain order in the halls by monitoring the various Jampods throughout the Gaylord and enforcing the rules for each set.

Background: No experience needed, but a strong will and confident demeanor are highly recommended.

Responsibilities: The volunteer will patrol between Jampod locations, enforcing MAG and Jampod specific rules and reporting any issues that need to be escalated to the Department Head, Manager on shift and/or the Security Team.

Contact: jampods@magfest.org

Arena Managers help Moves presenters get set up for their sessions, and keep the show going smoothly.

Background: Experience with soundboards & projectors is helpful but not required.

Duties:

• Set up and manage mics and sound inputs before/during performances

• Assist in distribution and cleanup of equipment for participation-based activities

Contact: magmoves@magfest.org

Tournament Admins help run all of the tournaments in the LAN Room. We run almost 2 dozen tournaments each year and are hoping to expand to even more tournaments, both at event and online.

Responsibilities:

• Help direct attendees in the signup process

• Make and maintain tournament brackets

• Ensure the tournaments run smoothly and in a timely manner

• Coordinate with the LAN Theater if their tournament is being livestreamed

Background: No special knowledge is required, just a love of competitive PC Gaming. The software we use is fairly simple. The ability to work under pressure and work with the public are definitely necessary.

Contact: lan@magfest.org

Tournament Casters are the backbone of the LAN Theater, a room connected to the LAN Room where some of our larger tournaments are livestreamed to Twitch.TV with live commentary. The room also provides space for a live audience to watch, as well.

Responsibilities:

• Provide live commentary

• Ensure the livestream is up and running smoothly

• Interact with the online chat audience

• Interact with the live audience

Background: While not required, a deep knowledge about one or more of the games we livestream is a huge plus. Also, some experience streaming on Twitch or some other streaming platform is a big help. This is very much a ‘performance’ position (we do it live) and the more prepared you are, the better.

We are especially in need of people with a deep knowledge of:

• CS:GO

• Hearthstone

• Warcraft 3

• Starcraft 2

• Heroes of the Storm

• DotA 2

Contact: lan@magfest.org

At event, STOPS runs a help desk where volunteers can go to ask questions about their schedules, perks, and about the event in general. We need additional folks who are able to step up and help us run this space!

Background: No hard skill requirements. Problem solving skills will be beneficial. Knowing how to search online resources such as Knowledge Portals or Slack strongly preferred. Be capable of finding an answer to a question you may not know, or at least finding the person who can answer a question.

Responsibilities:

• Monitor slack and STOPS emails for volunteer needs and questions

• Remain attentive to departmental needs in order to allocate on-call resources

• Organize and distribute volunteer swag and event stores of office supplies

• Answer in-person questions as best as you can, or escalate to someone who can (either internal to STOPS or in the relevant section)

Contact: staff-services-division-heads@magfest.org

We’re looking for someone to help us develop our internal volunteer-management tool, called Tuber! We need someone who is skilled at front-end design to help guide our back-end developers on how to properly design interfaces for our volunteer coordinators. Repo is open source and available to view here!

Responsibilities:

• Based on stakeholder feedback, produce mocks-up of layouts

• Implementation of front-end code is desirable, but not mandatory for the role.
  

Requirements:

• Be familiar with CSS and Javascript, Vue3 framework

• Be able to communicate with a variety of people in differing roles and be able to translate their feedback into decipherable designs for developers.